Privacy Policy

At TopTierMerchants, we collect information that you provide directly to us when you use our services. This includes personal and business information such as your name, email address, company name, phone number, website, lead sources, current tools, and any other details you choose to provide in our contact forms or during consultations.

We also automatically collect certain information about your device and how you interact with our website, including IP addresses, browser types, operating systems, pages visited, and analytics events that help us understand site performance and user experience.

We use the information we collect to:

• Provide, maintain, and improve our AI follow-up, automation, web, and consulting services.
• Understand your lead flow, business goals, and follow-up process so we can recommend relevant systems.
• Respond to your inquiries, support requests, audits, and consultation requests.
• Analyze usage trends and improve user experience on our website.
• Comply with legal obligations and enforce our terms.

We do not sell or rent your personal information to third parties. We may share your information with trusted providers who help us operate our website, host systems, process analytics, send communications, or deliver services to you, provided those parties agree to keep this information confidential.

We implement reasonable security measures to protect your personal information. However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

Some services may use third-party platforms, AI providers, CRMs, email tools, analytics platforms, or automation services. When these tools are part of a client project, information may be processed by those providers according to their own terms and privacy policies.

We design systems with practical data minimization in mind and only request the access needed to deliver the agreed service.

You have the right to access, update, or delete personal information that we hold, subject to legal, contractual, and operational requirements. If you wish to exercise these rights or have questions about our privacy practices, please contact us.

If you have any questions or concerns regarding this Privacy Policy, please reach out to us at [email protected].